ProWorksite Return Policy

At ProWorksite, we are committed to ensuring your complete satisfaction with our professional refurbished tools. For this reason, we offer a 7-day return policy to address any electrical issues or malfunctions of the products purchased.

What the Return Policy Covers

Our 7 day return policy only covers:

• Electrical damage : If the tool has problems related to electrical components, you can request a return.
• Malfunctions : Any malfunction that compromises the use of the tool will be covered by our return policy.
• Personal dissatisfaction : If the tool is not to your liking or does not meet your personal expectations, you can request a return.

What the Return Policy Does Not Cover

Our return policy does not cover:

• Damage from drops or misuse : Any damage caused by drops, impacts, or use not in accordance with the manufacturer's instructions will not be covered by our return policy.

How to Request a Return

To initiate a return request, please follow these simple steps:

• Contact our customer service : Tell us the problem you encounter within 7 days of receiving the product.
• Describe the problem : Provide a detailed description of the electrical damage or malfunction.
• Shipping at our expense : If the problem falls within the coverage conditions, we will arrange for the product to be shipped to our service center, at our expense.

Once the tool has been received, our expert technicians will examine it and proceed with the repair or replacement with a model of the same level, if repair is not possible.

Commitment to Quality and Customer Satisfaction

At ProWorksite , the quality of our products and the satisfaction of our customers are at the heart of our commitment. We are always available to answer any questions and offer the support you need, ensuring your tools are working at their best.

Trust us for excellent customer service and after-sales support that truly makes a difference.