TERMS AND CONDITIONS OF SALE

1. Seller information

The ProWorksite website and its online store are operated by:

ProWorksite di Rasbici Federico
Sole proprietorship
Strada di Santa Filomena 14
05100 Terni (TR), Italy
VAT number: 01724000557
Email: Proworksite.info@gmail.com
Phone and WhatsApp: 351 921 8496

In these terms, ProWorksite di Rasbici Federico is also referred to as “ProWorksite”, the “seller”, or the “trader”.

Last updated: 23 July 2026.

2. Purpose and scope

These terms govern the online sale of products available on the ProWorksite website and form an integral part of every contract concluded through the online store.

Before placing an order, the customer is invited to read carefully:

• these terms and conditions of sale;
• the Shipping page;
• the Returns and Refunds page;
• the Warranty page;
• the Privacy Policy;
• any applicable Cookie Policy;
• the description and specific conditions of the product purchased.

By submitting the order, the customer confirms that they have read and accepted the applicable conditions made available before the purchase was completed.

These terms do not limit any mandatory rights granted to consumers by Italian and European law.

3. Definitions

“Customer” means the natural or legal person who purchases one or more products through the website.

“Consumer” means a natural person who purchases for purposes outside their business, commercial, trade, or professional activity.

“Business customer” or “professional” means a person or entity purchasing in the course of a business, commercial, trade, or professional activity, including by using a VAT number.

Provisions expressly identified as consumer rights do not automatically apply to business customers.

4. Requirements for placing an order

To place an order, the customer must:

• be at least 18 years old or otherwise legally capable of entering into the contract;
• provide complete, accurate, and up-to-date information;
• use a valid and authorised payment method;
• provide an address at which delivery can be properly completed;
• not use the website for fraudulent, unlawful, or unauthorised purposes.

The customer is responsible for the accuracy of the information entered during checkout.

5. Products sold

ProWorksite sells tools, equipment, batteries, chargers, accessories, and other products intended primarily for professional or technical use.

The website may offer:

• new products;
• used products;
• refurbished products;
• overhauled products;
• products that have been previously used;
• products sold with or without their original packaging;
• products supplied with different accessories depending on the individual offer.

The actual condition of each product is indicated on its product page.

Before purchasing, the customer must carefully check:

• brand and model;
• product condition;
• what is included;
• whether a battery and charger are included or not;
• technical specifications;
• compatibility;
• any disclosed cosmetic defects;
• warranty conditions;
• product images and description.

6. Used and refurbished products

Used or refurbished products may show normal cosmetic signs resulting from previous use, such as scratches, discolouration, minor impacts, marks on grips, or surface imperfections.

Where these characteristics are stated in the description or clearly visible in the photographs, they form part of the product condition accepted by the customer and do not automatically constitute a lack of conformity.

Depending on the product, refurbishment may include:

• cleaning;
• general inspection;
• operational checks;
• testing of the main functions;
• any necessary repair;
• any necessary replacement of components;
• preparation for resale.

Refurbishment does not necessarily make a product cosmetically equivalent to a new item.

Photographs should be considered together with the description. If there is a material inconsistency, the customer is invited to request clarification before purchasing.

7. Images and descriptions

ProWorksite aims to represent products as accurately as possible.

The display of colours, finishes, and details may vary depending on:

• the device used;
• screen brightness;
• browser settings;
• the lighting conditions in which the photograph was taken;
• image processing and compression.

These variations do not justify material differences from the stated characteristics.

Any material errors in descriptions, prices, or images are corrected as soon as they are identified.

8. Product availability

Product availability shown on the website is updated with the greatest care, but an item may become unavailable unexpectedly due, for example, to:

• orders placed at the same time;
• an inventory error;
• damage to the product before shipping;
• failure of the final inspection;
• a technical platform error.

If an ordered product is no longer available, ProWorksite informs the customer and, where possible, offers:

• an equivalent product;
• to wait for the product to become available again;
• a change to the order;
• cancellation of the unavailable product;
• a refund of the amount paid.

No replacement is made without the customer’s consent.

9. Purchase procedure

To make a purchase, the customer selects the product, adds it to the cart, and completes the checkout by entering the required information.

Before submitting the order, the customer can check:

• the selected products;
• quantities;
• price;
• any discounts;
• shipping costs;
• delivery address;
• billing details;
• payment method;
• the total amount.

The customer must correct any errors before confirming the purchase.

Pre-contractual information must be presented clearly and must include the main characteristics of the product, total price, additional charges, seller identity, and payment and delivery arrangements.

10. Conclusion of the contract

Submitting an order constitutes an offer to purchase by the customer.

The contract is concluded when the customer receives ProWorksite’s order confirmation, subject to successful payment and any applicable security checks.

The confirmation is normally sent to the email address provided by the customer and contains or refers to the main information relating to the purchase.

The customer must check the confirmation and promptly report any errors.

ProWorksite may refuse or cancel an order only for justified reasons, such as:

• product unavailability;
• payment being declined or not completed;
• reasonable suspicion of fraud;
• an obvious error in the price or description;
• inability to complete delivery;
• breach of these terms;
• an order placed for unlawful purposes.

If a paid order is not accepted, the amounts received are refunded.

11. Prices

The applicable prices are those displayed on the website and confirmed at checkout when the order is placed.

Before confirmation, the customer sees the total price, including:

• applicable taxes;
• shipping costs;
• any additional charges;
• discounts and promotions;
• the total amount payable.

No additional charge is made without the customer’s consent.

In the event of an obvious and recognisable pricing error, ProWorksite contacts the customer before proceeding. The customer may confirm the purchase at the correct price or cancel the order and receive a refund.

12. Discount codes and promotions

Discount codes and promotions are subject to the conditions stated when they are published.

Unless otherwise stated, they:

• cannot be exchanged for cash;
• cannot be combined;
• cannot be applied after the order has been completed;
• may have an expiry date;
• may be limited to specific products, customers, or order values;
• may be suspended in the event of misuse or fraud.

In the event of a return, the refund is calculated on the amount actually paid for the product.

Where a return changes the eligibility requirements for a promotion applied to the entire order, the refund may be recalculated taking into account the original conditions of the offer, in accordance with applicable law.

13. Payment methods

The customer may use only the payment methods shown during checkout.

Depending on the country, device, and amount, the following may be available:

• American Express;
• Apple Pay;
• Google Pay;
• Klarna;
• Maestro;
• Mastercard;
• PayPal;
• Shop Pay;
• UnionPay;
• Visa;
• other payment methods that may be shown at checkout.

Cash on delivery is not available.

The actual availability of each payment method depends on the relevant provider’s conditions.

14. Payment security

Payments are processed through Shopify and the payment providers available at checkout.

ProWorksite does not intentionally store the full card number or CVV security code.

The payment provider may require:

• 3D Secure authentication;
• confirmation through a banking app;
• a one-time code;
• identity verification;
• fraud checks;
• additional authorisations.

ProWorksite is not responsible for a transaction being declined by the bank, card network, or payment provider.

15. Klarna and other instalment or deferred payment services

When the customer selects Klarna or another deferred or instalment payment service, the financing or payment deferral agreement is managed directly by the relevant provider.

The provider may:

• verify the customer’s identity;
• carry out risk assessments;
• approve or reject the request;
• set due dates and conditions;
• manage late payments and recovery of amounts due.

ProWorksite does not decide whether payment deferral is approved and cannot change the conditions imposed by the provider.

16. Electronic invoicing

ProWorksite issues an electronic invoice where requested or required under applicable law.

A customer who requires an invoice must provide accurate and complete information, such as:

• first and last name or company name;
• address;
• tax code;
• VAT number;
• recipient code;
• certified email (PEC) address;
• any other tax information required.

The information must be provided before the invoice is issued.

The customer is responsible for the accuracy of the tax information provided. Once the document has been issued, some changes may require specific tax procedures or may no longer be possible.

17. Order preparation

Orders for products in stock are normally prepared within one business day after payment is confirmed.

Preparation times may increase in the event of:

• orders placed during public holidays or weekends;
• additional technical checks;
• heavy or bulky products;
• high order volumes;
• technical issues;
• change requests;
• events not reasonably within ProWorksite’s control.

The stated preparation time is separate from the time required by the courier to complete delivery.

18. Shipping

Shipments are normally handled by BRT.

Available destinations and the relevant costs are shown during checkout.

Under the conditions currently applied:

• standard shipping in Italy is included, except for optional services;
• standard shipping to enabled European Union countries may cost €7.99;
• for other destinations, cost and availability are shown at checkout.

In the event of any difference, the price and conditions shown to the customer before payment always prevail.

19. Delivery times

Delivery is normally estimated within 24–48 business hours after the parcel is handed to the courier.

The stated times are estimates and may be affected by:

• remote, island, or mountain destinations;
• weather conditions;
• strikes;
• public holidays;
• high shipping volumes;
• customs checks;
• courier system outages;
• incorrect or incomplete addresses;
• force majeure events.

For consumers, unless a different period has been agreed, delivery must in any event take place without undue delay and no later than 30 days after the contract is concluded. If the seller does not deliver within the applicable period, the consumer may grant an additional reasonable period and, if delivery is still not completed within that period, terminate the contract in the cases provided by law.

20. Tracking

Where available, the tracking number is sent by email or made available through the website or the courier’s tools.

It may take a few hours for tracking to show the first updates.

An order may be split into several parcels or shipments at no additional cost where ProWorksite decides to split the shipment.

21. Delivery address

The customer must provide the following details accurately:

• recipient’s name;
• address;
• street number;
• postcode;
• city;
• province;
• country;
• phone number;
• any information required by the courier.

Requests for changes must be communicated as soon as possible and preferably within 12 hours of placing the order.

A change cannot be guaranteed once the parcel has already been prepared or handed to the courier.

If a parcel is returned because of an error in the information provided by the customer, ProWorksite may require payment of the actual costs necessary for reshipping, after communicating the amount in advance.

22. Failed delivery and parcel holding

If the recipient is absent, the address is incomplete, or delivery cannot be completed, the courier may:

• make another delivery attempt;
• contact the customer;
• hold the parcel at a depot;
• return the parcel to ProWorksite.

The customer must check tracking and follow the instructions received.

Failure to collect or refusal of delivery does not automatically replace the notice required to exercise the right of withdrawal.

23. Risk during transport

Where the customer is a consumer and transport is arranged by ProWorksite, the risk of loss or damage remains with the seller until the goods are physically delivered to the consumer or to a third party designated by the consumer.

Risk passes to the consumer earlier only where the consumer independently appoints a carrier that was not offered by ProWorksite.

24. Damaged parcel

At delivery, the customer is advised to check:

• the integrity of the packaging;
• whether there are any impacts or openings;
• any signs of water damage;
• the number of parcels;
• any signs of tampering.

If there are visible issues, it is advisable to accept the parcel with a specific reservation and describe the damage.

The customer is advised to contact ProWorksite preferably within 24 hours and provide photographs of the parcel, label, and product.

Prompt reporting helps with checks involving BRT but does not limit the consumer’s mandatory rights.

25. Cancellation before shipping

The customer may request cancellation of an order by contacting ProWorksite promptly.

Cancellation cannot be guaranteed once the product has already been prepared or handed to the courier.

Where the order can no longer be cancelled, the consumer may exercise the right of withdrawal after delivery in accordance with the applicable conditions.

26. Right of withdrawal

The consumer may withdraw from the purchase within 14 days of delivery of the product without giving a reason.

Where several products are delivered separately, the period runs from receipt of the last product or parcel.

To exercise the right of withdrawal, the consumer must send a clear notice to:

Proworksite.info@gmail.com

The notice should state:

• first and last name;
• order number;
• product being returned;
• date of receipt;
• customer contact details.

The 14-day right of withdrawal normally applies to online purchases concluded by consumers.

27. Return after withdrawal

After giving notice of withdrawal, the consumer must return the product within 14 days to the following address:

ProWorksite di Rasbici Federico
Strada di Santa Filomena 14
05100 Terni (TR), Italy

The shipment must be suitable for the value, weight, and dimensions of the product.

The customer must retain proof of shipment until the procedure has been completed.

Parcels must not be sent cash on delivery or with charges payable by the recipient unless agreed in writing with ProWorksite.

28. Return costs for change of mind

In the event of withdrawal due to a simple change of mind, the direct return costs are borne by the consumer.

For heavy or bulky products, the cost may depend on weight, dimensions, collection location, and the courier’s rate.

Return costs are not charged to the consumer where the product is defective, non-conforming, different from the one ordered, or damaged during transport arranged by ProWorksite.

29. Condition of the returned product

The consumer may examine the product to the extent necessary to establish its nature, characteristics, and operation.

The product must be returned:

• adequately protected;
• complete with all parts received;
• with the batteries, chargers, and accessories included in the order;
• preferably in the original packaging, where available;
• without unauthorised modifications or work.

The absence of the original packaging does not automatically remove the right of withdrawal.

The consumer may be liable for any reduction in value caused by handling beyond what is necessary to inspect the product.

30. Refund following withdrawal

In the event of a valid withdrawal, ProWorksite refunds:

• the price actually paid for the product;
• the cost of the original standard delivery, where due;
• any other amounts that must be refunded under applicable law.

Any additional costs resulting from the choice of a more expensive delivery method than standard delivery are not refunded.

The refund is issued within 14 days of the notice of withdrawal.

ProWorksite may withhold it until the product has been received or until proof of shipment has been provided, whichever occurs first.

The refund is made using the same method used for payment unless otherwise agreed.

The time required for the credit to appear also depends on the bank or payment provider.

31. Exceptions to the right of withdrawal

The right of withdrawal may be excluded in the cases provided by law, including, where applicable:

• made-to-measure products;
• clearly personalised products;
• goods which, after delivery, are inseparably mixed with other goods;
• sealed software or content opened after delivery;
• other products or services expressly excluded by law.

Any applicable exclusion is communicated before the purchase is completed.

32. Statutory guarantee of conformity

Consumers benefit from the statutory guarantee of conformity provided by applicable law.

For new products, the seller’s liability normally lasts two years from delivery.

For used or refurbished products, ProWorksite and the consumer agree on a 12-month period from delivery where this condition is clearly stated on the product page and accepted at the time of purchase.

The law permits a shorter period to be agreed for used goods than for new goods, provided that it is not shorter than one year.

33. ProWorksite commercial warranty

ProWorksite offers a 12-month commercial warranty on refurbished products, subject to the conditions stated on the Warranty page.

The commercial warranty does not replace, exclude, or limit the statutory guarantee applicable to consumers.

Coverage may include:

• electrical defects;
• malfunctions that prevent proper use;
• technical issues not caused by misuse or normal wear and tear.

Where an issue is covered, ProWorksite may repair the product or, where repair is not possible or reasonable, replace it with an equivalent product.

34. Lack of conformity

A product may be non-conforming where, for example, it:

• does not match the description;
• does not have the stated characteristics;
• is not fit for its normal intended use;
• is delivered without the promised accessories;
• has an original defect that impairs its operation;
• is different from the product ordered.

The consumer should contact ProWorksite, describe the issue, and provide, where reasonably necessary:

• the order number;
• photographs;
• videos;
• the serial number;
• a description of the defect;
• information about the conditions of use.

Where there is a lack of conformity, the consumer may be entitled to repair or replacement free of charge and, in the cases provided by law, a price reduction or termination of the contract.

35. Warranty exclusions

Without prejudice to the consumer’s mandatory rights, the following are not normally covered:

• normal wear and tear;
• damage caused by drops or impacts;
• improper use;
• overloading or overheating caused by use;
• contact with water, liquids, or incompatible substances;
• insufficient or incorrect maintenance;
• use contrary to the manufacturer’s instructions;
• unauthorised modifications or repairs;
• use of incompatible components;
• removal or alteration of the serial number;
• ordinary wear of blades, discs, bits, brushes, and other consumable components;
• normal reduction in battery capacity due to use, charge cycles, and ageing;
• cosmetic defects already disclosed for used or refurbished products.

The exclusion does not apply where the damage results from an original defect covered by the statutory guarantee.

36. Repair and replacement

The customer must not send a defective product back before contacting ProWorksite, unless doing so is necessary to exercise a mandatory right.

ProWorksite may request an initial assessment using photographs, videos, or technical descriptions.

Where the issue is covered:

• return instructions are provided;
• the necessary costs are not charged to the consumer;
• the product is inspected;
• repair or replacement is carried out where applicable.

The replacement product may be a refurbished item with equivalent characteristics and value, where consistent with the product originally purchased and the customer’s rights.

37. Business customers

The 14-day right of withdrawal provided for consumers does not automatically apply to business purchases.

Change-of-mind returns by professional customers must be authorised in writing by ProWorksite.

Business purchases are subject to:

• the relevant civil and commercial law;
• the conditions stated on the product page;
• any commercial warranty;
• any specific agreements entered into between the parties.

Business customers must check that the product is suitable for their professional needs and compatible with the equipment they use.

38. Limitations of liability

ProWorksite is not liable for damage caused by:

• improper use of the product;
• failure to follow instructions;
• unauthorised work or repairs;
• incompatible accessories or components;
• incorrect information provided by the customer;
• temporary website interruptions not attributable to serious fault on the part of the seller;
• unforeseeable events or events not reasonably within ProWorksite’s control.

Nothing in these terms limits liability that cannot be excluded by law or any mandatory consumer rights.

39. Force majeure

ProWorksite is not liable for delays or temporary inability to perform caused by events outside its reasonable control, such as:

• natural disasters;
• exceptional weather events;
• fires;
• wars or civil unrest;
• general strikes;
• measures taken by public authorities;
• transport disruptions;
• widespread IT system outages;
• public health emergencies;
• other force majeure events.

ProWorksite informs the customer as soon as possible and takes reasonable measures to limit the effects of the event.

Any mandatory rights applicable in the event of failed delivery or permanent impossibility of performance remain unaffected.

40. Customer account

The customer is responsible for keeping their login credentials confidential and for activities carried out through their account.

The customer must promptly inform ProWorksite in the event of:

• unauthorised access;
• loss of credentials;
• suspicious use;
• incorrect or outdated information.

ProWorksite may suspend an account where there are reasonable grounds relating to security, fraud, or breach of these terms.

41. Intellectual property

Text, photographs, graphic elements, logos, descriptions, layouts, and website content belong to ProWorksite or are used under authorisations and licences.

Such content may not be copied, reproduced, distributed, or commercially used without authorisation, except where permitted by law.

Manufacturers’ and payment providers’ trademarks belong to their respective owners.

42. Personal data protection

Personal data is processed in accordance with the Privacy Policy published on the website.

Information about cookies and tracking technologies is available in the cookie banner and any applicable Cookie Policy.

Making a purchase does not automatically constitute consent to receive marketing communications.

43. Communications

Order-related communications may be sent by:

• email;
• phone;
• WhatsApp, where used by the customer;
• website notifications;
• Shopify systems;
• courier notifications.

The customer must keep their contact details up to date and should also check their spam folder.

44. Complaints and support

For complaints, requests, or support, the customer may contact:

Email: Proworksite.info@gmail.com
Phone and WhatsApp: 351 921 8496

The request should include:

• the customer’s name;
• the order number;
• a description of the issue;
• any useful photographs or documents.

ProWorksite aims to respond to and handle the request within a reasonable period.

45. Alternative dispute resolution

Consumers may use alternative dispute resolution bodies recognised under applicable law.

ProWorksite may participate in an out-of-court procedure where required by law, agreed with the customer, or considered useful in attempting an amicable resolution.

The former European ODR platform should not be included in these terms: the regulation that established it was repealed with effect from 20 July 2025, and the submission of new complaints had already ended on 20 March 2025.

46. Governing law

These terms are governed by Italian law.

Where the customer is a consumer resident in another country, the choice of Italian law does not deprive them of any mandatory protection granted by the applicable law of their country of residence.

47. Jurisdiction

Disputes with consumers are subject to the court determined by the applicable mandatory rules and, where provided, the court of the consumer’s place of residence or domicile.

Consumers are not made subject to the exclusive jurisdiction of the Court of Terni.

For disputes with business customers, unless otherwise agreed in writing or subject to mandatory jurisdiction, the Court of Terni has exclusive jurisdiction.

Clauses that unlawfully derogate from the consumer’s court of jurisdiction may be considered unfair and unenforceable.

48. Severability

If any provision of these terms is declared void, ineffective, or unenforceable, the remaining provisions remain valid.

The affected clause will be interpreted or replaced to the extent necessary to make it compliant with the law and its original purpose.

49. Failure to exercise a right

A failure or delay by ProWorksite in exercising a right does not constitute a waiver of that right.

Tolerance of one breach does not amount to acceptance of subsequent breaches.

This provision does not limit the consumer’s mandatory rights.

50. Changes to these terms

ProWorksite may update these terms to reflect:

• changes in the law;
• changes to products or services;
• new payment methods;
• logistical changes;
• platform developments;
• organisational requirements.

Each order is subject to the terms available and accepted at the time of purchase.

Subsequent changes do not apply retroactively to orders already completed unless they are more favourable to the customer or required by law.

51. Priority of specific conditions

Any specific conditions stated on a product page, in a commercial offer, or in a written agreement supplement these terms.

In the event of conflict:

• mandatory provisions of law prevail;
• followed by specific conditions expressly accepted;
• and finally these general terms apply.

52. Final contact details

ProWorksite di Rasbici Federico
Strada di Santa Filomena 14
05100 Terni (TR), Italy
VAT number: 01724000557
Email: Proworksite.info@gmail.com
Phone and WhatsApp: 351 921 8496

Before publication, it is advisable to check that the product page for every refurbished product clearly states a warranty period of 12 months and that prices, shipping costs, payment methods, and countries served match those actually shown at checkout.