Shipping policy

SHIPPING

Clear, tracked, and protected shipping.

On this page you can find delivery times, costs, delivery methods, and the procedures to follow in the event of delay, failed delivery, or a damaged parcel.

This policy applies to orders placed on ProWorksite by private and business customers, unless specific conditions are communicated before purchase.

Last updated: 23 July 2026

SHIPPING SUMMARY

Order preparation: normally within 1 business day for products in stock and orders that have been correctly paid.

Estimated delivery: normally within 24–48 business hours after the parcel is handed to the courier, except for remote locations, public holidays, or unforeseen events.

Shipping in Italy: included in the price, with no additional charge for standard shipping.

Shipping to European Union countries: €7.99 for countries enabled at checkout.

1. SCOPE AND CUSTOMERS

ProWorksite ships to private and business customers in European countries enabled at checkout.

The applicable charges and delivery options available for each address are shown before the order is confirmed.

Mandatory consumer protections always remain applicable.

Specific B2B terms may also apply to customers purchasing in the course of a professional or business activity, provided that they have been communicated and accepted.

PRODUCTS IN STOCK

Items offered for sale are normally already in stock.

In the exceptional event of unavailability or an inventory error, ProWorksite will contact the customer to offer a solution, a new availability date, or a refund of the amounts due.

1. DELIVERY COSTS AND AREAS

ITALY

Standard shipping is included in the price, except for any optional services requested by the customer and disclosed before payment.

EUROPEAN UNION COUNTRIES

Standard shipping costs €7.99 for countries and areas served by the ProWorksite checkout.

NON-EU EUROPEAN COUNTRIES

Shipping availability and cost are shown at checkout.

Any taxes, duties, and customs charges must be shown at checkout or communicated specifically before the order is completed.

COST TRANSPARENCY

No delivery charge in addition to the amount communicated before purchase will be charged without the customer’s consent.

Additional services or special shipping options, where available, are offered separately.

1. ORDER PREPARATION AND DELIVERY TIMES

Orders are normally prepared within 1 business day after payment is confirmed.

Delivery is normally estimated within 24–48 business hours after the parcel is handed to the courier.

Saturdays, Sundays, and public holidays are not normally counted as business days.

Island, mountain, remote, cross-border, or customs-controlled destinations may require additional time.

Published times are operational estimates and do not guarantee delivery by an essential date unless expressly agreed in writing.

For consumer purchases, unless a different period has been agreed, delivery takes place without undue delay and in any event within the limit provided by applicable law.

POSSIBLE CAUSES OF DELAY

Weather events, strikes, high demand, public holidays, courier system outages, customs checks, force majeure, or incomplete delivery details may affect delivery times.

ProWorksite remains available to assist the customer during shipping investigations.

1. TRACKING AND MULTIPLE SHIPMENTS

When the courier makes a tracking number available, the customer receives it at the email address used for the order.

It may take a few hours before tracking becomes active in the carrier’s systems.

An order may be split into multiple parcels or shipments for logistical, safety, weight, or volume reasons.

Splitting an order at ProWorksite’s discretion does not result in additional shipping charges for the customer.

1. HEAVY TOOLS AND LARGE PARCELS

ProWorksite also ships heavy or bulky tools.

The carrier and transport method are selected based on the weight, dimensions, destination, and protection requirements of the goods.

For some shipments, the courier may contact the recipient to coordinate delivery.

Any special conditions, access restrictions, or additional services are communicated before shipment where relevant.

1. ADDRESS AND CHANGES TO DELIVERY DETAILS

The customer is responsible for the accuracy of their name, address, street number, postcode, city, country, phone number, and any other information required for delivery.

Requests to change the delivery address must be sent within 12 hours of placing the order by email to Proworksite.info@gmail.com or by calling 351 921 8496.

After this period, a change cannot be guaranteed because the order may already have been prepared or handed to the courier.

INCORRECT OR INCOMPLETE ADDRESS

If a parcel is returned to ProWorksite because of an error in the details provided by the customer, the product will be held at our premises pending instructions.

A new shipment will be made after payment of the relevant cost, which will be communicated in advance and based on the cost of the new shipment.

1. FAILED DELIVERY AND PARCEL HOLDING

If the recipient is absent or delivery cannot be completed, the courier may make another delivery attempt or hold the parcel at a depot, where this is provided by the service used.

The customer must follow the carrier’s instructions and check tracking updates.

In the event of failure to collect, unjustified refusal, an inaccessible address, or incorrect information, the order may be returned to ProWorksite.

Where failed delivery is attributable to the customer, the actual cost of a new shipment may be requested before reshipping, without prejudice to any mandatory rights provided by law.

1. DAMAGED, TAMPERED WITH, OR INCOMPLETE PARCEL

At the time of delivery, the customer is advised to check:

• the integrity of the packaging;

• the number of parcels;

• any signs of impact;

• any openings;

• any signs of water damage;

• any signs of tampering.

If there are visible issues, it is advisable to accept the parcel with a specific reservation, clearly describing the damage found.

To allow the claim with the courier to be handled quickly, the customer should preferably contact ProWorksite within 24 hours of delivery and provide:

• photographs of all sides of the packaging;

• a clearly legible photograph of the shipping label;

• photographs of the product and the damage;

• the order number;

• a description of what happened;

• any details of the reservation noted with the courier.

THE 24-HOUR NOTICE PERIOD DOES NOT LIMIT LEGAL RIGHTS

This period is intended to make it easier to document the damage and open a claim with the carrier.

For consumers, it does not exclude or reduce the seller’s liability for damage occurring during transport, nor any mandatory protection relating to defects or non-conformity of the product.

1. LOSS, SIGNIFICANT DELAY, OR DELIVERY NOT RECEIVED

If tracking has stopped updating, shows the parcel as delivered but the customer has not received it, or the shipment appears to be lost, the customer should contact ProWorksite and provide the order number.

ProWorksite will carry out the appropriate checks with the carrier.

For consumer purchases, where transport is arranged by ProWorksite, the risk of loss or damage remains with the seller until the goods are physically delivered to the customer or to a third party designated by the customer.

An exception applies where the consumer independently chooses a carrier that was not offered by the seller.

If delivery does not take place within the agreed period or within the period provided by law, the consumer may require ProWorksite to make delivery within an additional reasonable period.

If delivery still does not take place within that additional period, the remedies provided by law remain available, including termination of the contract and a refund where the relevant conditions are met.

1. BUSINESS CUSTOMERS

The operational information concerning preparation, tracking, addresses, parcel holding, and damage management also applies to business purchases unless otherwise agreed in writing.

Provisions expressly identified as consumer rights apply to individuals purchasing for purposes outside their business, commercial, trade, or professional activity.

B2B relationships remain governed by law, the applicable terms of sale, and any specific agreements.

1. FREQUENTLY ASKED QUESTIONS

WHEN WILL I RECEIVE MY TRACKING NUMBER?

Tracking is sent by email when the courier makes it available.

It may take a few hours before the first updates appear.

IS SHIPPING IN ITALY INCLUDED?

Yes. Standard shipping in Italy is included in the price.

Any optional services are displayed and accepted separately before payment.

CAN I CHANGE THE ADDRESS AFTER PLACING MY ORDER?

You can request a change within 12 hours of placing the order.

After this period, the change cannot be guaranteed.

WHAT HAPPENS IF THE ADDRESS IS INCORRECT?

If the parcel is returned to ProWorksite, it will be held at our premises pending instructions.

The parcel will be reshipped after payment of the charges communicated in advance.

CAN I RECEIVE MY ORDER IN MORE THAN ONE PARCEL?

Yes. ProWorksite may split an order into multiple shipments without charging the customer additional shipping costs.

SUPPORT

To receive support, have your order number ready and describe your request clearly.

Email: Proworksite.info@gmail.com

Phone: 351 921 8496

SELLER DETAILS

ProWorksite

VAT number: 01724000557

Email: Proworksite.info@gmail.com

Phone: 351 921 8496

RETURNS AND REFUNDS

For information about the right of withdrawal, returns, refunds, and non-conforming products, see the dedicated “Returns and Refunds” page on the website.

FINAL PROVISIONS

This shipping policy forms part of ProWorksite’s terms and conditions of sale.

In the event of conflict, mandatory provisions of applicable law prevail.

The timeframes indicated are operational estimates unless expressly agreed otherwise.

ProWorksite may update this page to reflect organisational, logistical, or legal changes.

Orders already completed remain subject to the conditions communicated at the time of purchase.