Shipping policy

SHIPPING

Clear, tracked and protected shipping.

This page explains delivery times, costs, shipping methods and the procedures to follow in the event of a delay, failed delivery or damaged parcel.

This policy applies to orders placed with ProWorksite by private and business customers, unless specific terms are communicated before purchase.

Last updated: July 23, 2026

SHIPPING SUMMARY

Order preparation: normally within 1 business day for products in stock and orders for which payment has been successfully completed.

Estimated delivery: normally within 24–48 business hours after the parcel is handed over to the carrier, except for remote locations, public holidays or unforeseen events.

Shipping within Italy: included in the price, with no additional charge for standard shipping.

Shipping to European Union countries: €7.99 for countries enabled at checkout.

1. SCOPE AND RECIPIENTS

ProWorksite ships to private and business customers in European countries enabled at checkout.

The applicable prices and delivery options available for each address are displayed before the order is confirmed.

Mandatory consumer protections always remain applicable.

Specific B2B terms may also apply to customers purchasing in the course of a professional or business activity, provided that those terms have been communicated and accepted.

PRODUCTS IN STOCK

Items offered for sale are normally already in stock.

In the exceptional event that an item is unavailable or there is an inventory error, ProWorksite will contact the customer to propose a solution, a new availability date or a refund of the amounts due.

1. DELIVERY COSTS AND AREAS

ITALY

Standard shipping is included in the price, except for any optional services requested by the customer and disclosed before payment.

EUROPEAN UNION COUNTRIES

Standard shipping costs €7.99 for countries and areas served through the ProWorksite checkout.

NON-EU EUROPEAN COUNTRIES

Shipping availability and cost are shown at checkout.

Any taxes, duties and customs charges must be displayed at checkout or communicated specifically before the order is concluded.

COST TRANSPARENCY

No delivery charge in addition to the amount disclosed before purchase will be applied without the customer’s consent.

Additional services or special shipping options, where available, are offered separately.

1. ORDER PREPARATION AND DELIVERY TIMES

Orders are normally prepared within 1 business day after payment is confirmed.

Delivery is normally estimated within 24–48 business hours after the parcel is handed over to the carrier.

Saturdays, Sundays and public holidays are not normally counted as business days.

Deliveries to islands, mountain areas, remote or cross-border destinations, or destinations subject to customs checks, may take longer.

Published delivery times are operational estimates and do not guarantee delivery by an essential date, unless expressly agreed in writing.

For purchases made by consumers, unless a different deadline has been agreed, delivery will take place without undue delay and in all cases within the time limit established by applicable law.

POSSIBLE CAUSES OF DELAY

Weather events, strikes, high demand, public holidays, carrier system outages, customs checks, force majeure or incomplete delivery information may affect delivery times.

ProWorksite remains available to assist the customer while shipment checks are carried out.

1. TRACKING AND MULTIPLE SHIPMENTS

When the carrier makes a tracking number available, the customer receives it at the email address used when placing the order.

It may take several hours before tracking becomes active in the carrier’s systems.

An order may be divided into several parcels or shipments for logistical, safety, weight or volume reasons.

If ProWorksite divides an order, the customer will not be charged additional shipping costs.

1. HEAVY TOOLS AND BULKY PARCELS

ProWorksite also ships heavy or bulky tools.

The carrier and transport method are selected according to the item’s weight, dimensions, destination and protection requirements.

For certain shipments, the carrier may contact the recipient to coordinate delivery.

Any special conditions, access restrictions or additional services will be communicated before shipment where relevant.

1. ADDRESS AND CHANGES TO DELIVERY DETAILS

The customer is responsible for ensuring that the name, address, street number, postcode, city, country, telephone number and all other information required for delivery are correct.

Requests to change the delivery address must be sent within 12 hours of placing the order by email to Proworksite.info@gmail.com or by calling 351 921 8496.

After this deadline, a change cannot be guaranteed because the order may already have been prepared or handed over to the carrier.

INCORRECT OR INCOMPLETE ADDRESS

If a parcel is returned to ProWorksite because of an error in the information supplied by the customer, the product will be held at the company’s premises while awaiting instructions.

A new shipment will be arranged after payment of the applicable cost, which will be communicated in advance and calculated according to the new shipment.

1. FAILED DELIVERY AND PARCEL HOLDING

If the recipient is absent or delivery cannot be completed, the carrier may make another attempt or hold the parcel at a depot, where this service is available.

The customer must follow the carrier’s instructions and check tracking updates.

If the parcel is not collected, delivery is unjustifiably refused, the address is inaccessible or the information supplied is incorrect, the order may be returned to ProWorksite.

Where the failed delivery is attributable to the customer, the actual cost of a new shipment may be requested before the parcel is sent again, without prejudice to any mandatory rights provided by law.

1. DAMAGED, TAMPERED WITH OR INCOMPLETE PARCEL

At the time of delivery, the customer is advised to check:

• the integrity of the packaging;

• the number of parcels;

• any visible impact damage;

• any openings;

• any signs of moisture;

• any signs of tampering.

Where visible irregularities are present, the customer should accept the parcel subject to a specific written reservation, clearly describing the damage observed.

To allow the claim with the carrier to be handled quickly, the customer should preferably contact ProWorksite within 24 hours of delivery and provide:

• photographs of all sides of the packaging;

• a clearly legible photograph of the shipping label;

• photographs of the product and the damage;

• the order number;

• a description of what happened;

• details of any reservation noted with the carrier.

NOTIFICATION WITHIN 24 HOURS DOES NOT LIMIT STATUTORY RIGHTS

This timeframe is intended to make it easier to prove the damage and open a claim with the carrier.

For consumers, it does not exclude or reduce the seller’s liability for damage occurring during transport or any mandatory protection relating to product defects or lack of conformity.

1. LOSS, SIGNIFICANT DELAY OR DELIVERY NOT RECEIVED

If tracking has stopped updating, shows the parcel as delivered although the customer has not received it, or indicates that the shipment may be lost, the customer must contact ProWorksite and provide the order number.

ProWorksite will open the appropriate investigation with the carrier.

In transactions with consumers, where transport is arranged by ProWorksite, the risk of loss or damage remains with the seller until the goods are physically delivered to the customer or to a third party designated by the customer.

The exception is where the consumer independently chooses a carrier not offered by the seller.

If delivery does not take place within the agreed timeframe or the period required by law, the consumer may require ProWorksite to complete delivery within an additional reasonable period.

If delivery is still not completed within that additional period, the remedies provided by law remain available, including termination of the contract and a refund where the applicable conditions are met.

1. BUSINESS CUSTOMERS

The operational information concerning preparation, tracking, addresses, parcel holding and damage claims also applies to business purchases, unless different terms have been agreed in writing.

Provisions expressly identified as consumer rights apply to natural persons purchasing for purposes unrelated to their business, trade, craft or professional activity.

B2B transactions remain governed by law, the applicable terms of sale and any specific agreements.

1. FREQUENTLY ASKED QUESTIONS

WHEN WILL I RECEIVE TRACKING INFORMATION?

Tracking information is sent by email when it becomes available from the carrier.

It may take several hours before the first updates appear.

IS SHIPPING WITHIN ITALY INCLUDED?

Yes. Standard shipping within Italy is included in the price.

Any optional services are shown and accepted separately before payment.

CAN I CHANGE THE ADDRESS AFTER PLACING MY ORDER?

You can request a change within 12 hours of placing the order.

After this deadline, the change cannot be guaranteed.

WHAT HAPPENS IF THE ADDRESS IS INCORRECT?

If the parcel is returned to ProWorksite, it will be held at the company’s premises while awaiting instructions.

The parcel will be sent again after the costs communicated in advance have been paid.

CAN MY ORDER ARRIVE IN MORE THAN ONE PARCEL?

Yes. ProWorksite may divide an order into several shipments without charging the customer additional costs.

CUSTOMER SUPPORT

To receive assistance, have your order number ready and clearly describe your request.

Email: Proworksite.info@gmail.com

Telephone: 351 921 8496

SELLER DETAILS

ProWorksite

VAT number: 01724000557

Email: Proworksite.info@gmail.com

Telephone: 351 921 8496

RETURNS AND REFUNDS

For information about the right of withdrawal, returns, refunds and non-conforming products, please see the dedicated “Returns and Refunds” page on the website.

FINAL PROVISIONS

This shipping policy supplements ProWorksite’s terms of sale.

In the event of any conflict, mandatory provisions of applicable law prevail.

The stated delivery times are operational estimates, unless expressly agreed otherwise.

ProWorksite may update this page to reflect organisational, logistical or regulatory changes.

Orders already concluded remain subject to the terms communicated at the time of purchase.