RETURNS AND REFUNDS

This page describes the conditions and procedures applied by ProWorksite in the event of a change of mind, return, damaged product, defective product, non-conforming product, or a product different from the one ordered.

This policy applies to orders placed on the ProWorksite website, without prejudice to the mandatory rights granted to consumers under applicable law.

Last updated: 23 July 2026.

1. SELLER DETAILS

ProWorksite

VAT number: 01724000557

Address: Strada di Santa Filomena 14, 05100 Terni (TR), Italy

Email: Proworksite.info@gmail.com

Phone: 351 921 8496

2. CONSUMER RIGHT OF WITHDRAWAL

Consumers who purchase online have the right to withdraw from the contract within 14 days of delivery of the product, without having to provide a reason.

Where an order includes several products delivered separately, the period runs from delivery of the last product or last parcel.

To exercise the right of withdrawal, it is sufficient to send a clear and unequivocal notice within the applicable period to the email address Proworksite.info@gmail.com.

The notice should include:

• the customer’s first and last name;
• the order number;
• the product to be returned;
• the date the product was received;
• a phone number;
• an optional reason for the return, which is not required in the event of a simple change of mind.

Prior authorisation is not required to exercise a right provided by law. However, contacting ProWorksite before shipping is recommended in order to receive the correct instructions and avoid delays in processing the return.

3. RETURN DEADLINE

After notifying ProWorksite of the withdrawal, the customer must ship or deliver the product within the following 14 days.

The product must be returned to the following address:

ProWorksite
Strada di Santa Filomena 14
05100 Terni (TR)
Italy

The parcel must show the customer’s name and order number.

Parcels must not be sent cash on delivery or with charges payable by the recipient unless previously agreed in writing with ProWorksite.

4. CONDITION OF THE RETURNED PRODUCT

The customer may examine and test the product only to the extent necessary to establish its nature, characteristics, and operation, as they would be able to do in a shop.

The product must be returned:

• reasonably clean;
• protected with secure packaging;
• complete with all of its parts;
• with the batteries, chargers, accessories, and equipment originally supplied;
• where available, with the original packaging, instructions, and documentation.

The absence of the original packaging does not automatically remove the right of withdrawal. The customer may, however, be liable for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics, and operation.

Products that have been heavily used, damaged, modified, disassembled, stripped of components, or returned in a condition different from their original condition may result in a reduction of the refund proportionate to the verified loss in value.

5. RETURN COSTS FOR CHANGE OF MIND

Where withdrawal is exercised because of a change of mind, a purchasing error, or because the product is no longer wanted, the direct cost of returning the goods is borne by the customer.

The customer may choose the courier independently, provided that the shipment is trackable and suitable for the weight, dimensions, and value of the product.

Customers are advised to retain the receipt and tracking number until the refund has been completed.

For heavy tools or large parcels, return shipping costs may vary depending on weight, dimensions, destination, and the courier’s rate.

6. REFUND FOLLOWING WITHDRAWAL

In the event of a valid withdrawal, ProWorksite refunds the payments received for the returned products and the cost of the standard delivery originally charged on the order.

Any additional costs resulting from the customer choosing express, priority, or otherwise more expensive delivery than the available standard shipping method are not refunded.

The refund is made within 14 days of the notice of withdrawal.

ProWorksite may withhold the refund until the products have been received or until the customer provides evidence that they have shipped them back, whichever occurs first.

The refund is made using the same payment method used for the order, unless a different method is expressly agreed with the customer.

No administrative fee is charged for issuing the refund.

The rules concerning refunds within 14 days, the right to withhold a refund pending return of the goods, and reimbursement of standard delivery costs derive from European rules on distance contracts.

7. PRODUCT EXCHANGES

Product exchanges are not automatic.

Where possible, the customer may request a replacement with another available item. Any price differences, shipping costs, or other conditions will be communicated before the exchange is carried out.

Alternatively, the customer may return the product in accordance with the applicable conditions and place a new order.

8. DEFECTIVE, NON-WORKING, OR NON-CONFORMING PRODUCT

If the product has a malfunction, defect, characteristic different from what was described, or does not correspond to the product ordered, the customer should contact ProWorksite at Proworksite.info@gmail.com.

To allow the issue to be handled more quickly, customers are advised to report it within 7 days of discovering the issue or receiving the product. This is an operational timeframe only and does not limit the statutory warranty or any other rights granted to the consumer.

The report should include:

• the order number;
• the product name;
• a detailed description of the issue;
• photographs or videos of the product;
• a photograph of the label or serial number;
• photographs of the packaging where the issue may be related to transport.

ProWorksite may request reasonable checks and provide instructions for return or support.

In the event of a lack of conformity, the consumer is entitled, in the cases and under the conditions provided by law, to repair or replacement free of charge.

Where repair or replacement is impossible, is not completed within a reasonable time, or causes significant inconvenience, the consumer may be entitled to a price reduction or termination of the contract with a refund.

For defective or non-conforming products, the consumer will not be charged the necessary return, repair, or replacement costs. Shipping costs are also normally covered as part of the free remedy for the defect.

9. DAMAGE DURING TRANSPORT

At the time of delivery, the customer is advised to check:

• the integrity of the packaging;
• whether there are any impacts, openings, or signs of tampering;
• the number of parcels;
• the visible condition of the product.

If there is visible damage, it is advisable to accept the parcel with a specific reservation, clearly indicating the type of issue found.

The customer is advised to report the damage to ProWorksite as soon as possible, preferably within 24 hours of delivery, and to include photographs of the packaging, shipping label, and product.

This timeframe is intended solely to facilitate checks with the courier and does not limit the consumer’s legal rights.

Where transport is arranged by ProWorksite, the seller remains responsible for damage occurring until the product is physically delivered to the customer or to a third party designated by the customer.

10. STATUTORY WARRANTY ON NEW PRODUCTS

New products sold to consumers are covered by the statutory guarantee of conformity provided by applicable law.

The statutory warranty for new goods normally lasts two years from delivery and covers original conformity defects that become apparent during that period.

The statutory warranty does not cover issues caused after delivery by:

• improper use or use other than intended;
• drops, impacts, water, dust, or external agents incompatible with the product;
• lack of maintenance or incorrect maintenance;
• use of incompatible batteries, chargers, or accessories;
• unauthorised modifications or repairs;
• normal wear and tear;
• damage caused by the customer or third parties.

The two-year statutory warranty for new goods is confirmed by the official information published by the Italyn Ministry of Enterprises and Made in Italy.

11. USED OR REFURBISHED PRODUCTS

ProWorksite may sell used, refurbished, overhauled, or previously used products.

Cosmetic condition, signs of use, and known characteristics are indicated, as far as possible, on the product page or in the item description.

Cosmetic defects or characteristics specifically disclosed and accepted before purchase do not automatically constitute a lack of conformity.

For used or refurbished products purchased by consumers, the seller’s liability period may be reduced to no less than one year only where that reduction is clearly communicated and agreed with the customer at the time of purchase.

In the absence of an express agreement on a reduced period, the ordinary rules provided by law apply.

For used goods, the seller and consumer may agree on a period shorter than that applicable to new goods, but not shorter than one year.

12. CASES NOT COVERED BY THE WARRANTY

Without prejudice to the consumer’s mandatory rights, the following are not normally covered by the warranty:

• normal wear and tear of tools, chucks, brushes, blades, discs, bits, and consumable components;
• batteries deteriorated through normal use, number of cycles, or improper storage;
• damage caused by overloading, overheating, or improper use;
• damage caused by impacts, drops, liquids, fire, or external events;
• products opened, modified, or repaired by unauthorised parties;
• removal or alteration of the serial number;
• use of incompatible spare parts, batteries, or chargers;
• defects or cosmetic marks disclosed in the description of a used or refurbished product.

These exclusions do not apply where the issue results from a lack of conformity that was already present at the time of delivery.

13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal may be excluded in the cases provided by law, including, where applicable:

• made-to-measure products;
• clearly personalised products;
• software, digital content, or sealed licences opened by the customer;
• products for which the law provides specific exclusions;
• services fully performed after the consumer’s express consent and acknowledgement that the right of withdrawal would be lost.

Any applicable exclusion is communicated to the customer before the purchase is completed.

14. ORDERS CANCELLED BEFORE SHIPPING

A customer wishing to cancel an order before shipment must contact ProWorksite immediately.

ProWorksite will make every effort to stop preparation of the order. Cancellation cannot be guaranteed once the product has already been handed to the courier.

If the order has already been shipped, the customer may exercise the right of withdrawal in accordance with the conditions set out in this policy.

15. BUSINESS CUSTOMERS AND PROFESSIONAL PURCHASES

The 14-day right of withdrawal applies to consumers, meaning individuals who purchase for purposes outside their business, commercial, trade, or professional activity.

For purchases made for professional or business purposes, returns due to a change of mind are not automatic and must be agreed in writing with ProWorksite in advance.

Defective products purchased by business customers are handled in accordance with applicable law, the terms of sale, any warranty granted, and agreements entered into between the parties.

16. RETURN INSPECTION TIMES

After the returned parcel is delivered, ProWorksite checks:

• that it corresponds to the order;
• the condition of the product;
• whether all accessories are present;
• the serial number;
• any damage;
• operation, where necessary.

Checks are carried out within the time reasonably necessary, without prejudice to the refund deadlines provided by law.

If the product received does not correspond to the product purchased or shows undisclosed alterations, ProWorksite will contact the customer before proceeding.

17. OPTIONAL WITHDRAWAL FORM

The customer may use the following wording:

To: ProWorksite, Strada di Santa Filomena 14, 05100 Terni (TR), Italy.

Email: Proworksite.info@gmail.com

I hereby give notice that I withdraw from the contract relating to the following product:

Product:

Order number:

Order date:

Delivery date:

First and last name:

Address:

Phone:

Email:

Date:

The customer may also send a different notice, provided that it clearly expresses the intention to withdraw from the contract.

18. CONTACTS FOR RETURNS AND REFUNDS

For requests concerning returns, refunds, defective products, or transport damage:

Email: Proworksite.info@gmail.com

Phone: 351 921 8496

Return address:

ProWorksite
Strada di Santa Filomena 14
05100 Terni (TR)
Italy

Before shipping a defective or damaged product, customers are advised to wait for ProWorksite’s instructions so that the correct procedure and shipping method can be used.

19. FINAL PROVISIONS

This policy forms part of ProWorksite’s general terms and conditions of sale.

Nothing on this page limits or excludes the mandatory rights granted to consumers under applicable law.

In the event of any conflict between this policy and a mandatory provision of law, the mandatory provision prevails.

The conditions applicable to each order are those communicated to the customer when the purchase is completed.

ProWorksite may update this policy to reflect organisational, commercial, or legal changes.