RETURNS AND REFUNDS

This page describes the terms and procedures applied by ProWorksite in the event of a change of mind, return, damaged or defective product, lack of conformity, or receipt of an item different from the one ordered.

This policy applies to orders placed through the ProWorksite website, without prejudice to the mandatory rights granted to consumers under applicable law.

Last updated: July 23, 2026.

1. SELLER DETAILS

ProWorksite

VAT number: 01724000557

Address: Strada di Santa Filomena 14, 05100 Terni (TR), Italy

Email: Proworksite.info@gmail.com

Telephone: 351 921 8496

2. CONSUMERS’ RIGHT OF WITHDRAWAL

A consumer purchasing online has the right to withdraw from the contract within 14 days of delivery of the product, without having to provide a reason.

Where an order contains several products delivered separately, the withdrawal period begins on delivery of the last product or the last parcel.

To exercise the right of withdrawal, the consumer need only send a clear and unequivocal notice within the applicable period to Proworksite.info@gmail.com.

The notice should include:

• the customer’s first and last name;
• the order number;
• the product to be returned;
• the date on which the product was received;
• a telephone number;
• the reason for the return, where applicable, although this is optional in the event of a simple change of mind.

Prior authorisation is not required to exercise a statutory right. However, customers are advised to contact ProWorksite before shipping the product so that they can receive the correct instructions and avoid delays in processing the return.

3. RETURN DEADLINE

After giving notice of withdrawal, the customer must dispatch or deliver the product within the following 14 days.

The product must be returned to the following address:

ProWorksite
Strada di Santa Filomena 14
05100 Terni (TR)
Italy

The parcel must show the customer’s name and order number.

Parcels must not be sent cash on delivery or with charges payable by the recipient unless this has been agreed in writing with ProWorksite in advance.

4. CONDITION OF THE RETURNED PRODUCT

The customer may inspect and test the product only to the extent necessary to establish its nature, characteristics and operation, as they would be able to do in a physical shop.

The product must be returned:

• properly cleaned;
• protected by secure packaging;
• complete with all of its parts;
• with all batteries, chargers, accessories and equipment received;
• with the original packaging, instructions and documentation, where available.

The absence of the original packaging does not automatically remove the right of withdrawal. However, the customer may be liable for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics and operation.

Products that have been heavily used, damaged, modified, disassembled, returned without components or returned in a condition different from their original condition may result in a proportionate reduction of the refund to reflect the established loss in value.

5. RETURN COSTS FOR A CHANGE OF MIND

Where withdrawal is exercised because of a change of mind, a purchasing error or because the product is no longer wanted, the direct return costs are borne by the customer.

The customer may choose the carrier, provided that the shipment is tracked and suitable for the product’s weight, dimensions and value.

Customers are advised to retain the receipt and tracking number until the refund has been completed.

For heavy tools or bulky parcels, return costs may vary according to weight, dimensions, destination and the carrier’s applicable tariff.

6. REFUNDS FOLLOWING WITHDRAWAL

In the event of a valid withdrawal, ProWorksite refunds the payments received for the returned products and the cost of the standard delivery method originally applied to the order.

Any additional costs resulting from the customer’s choice of express, priority or another delivery method more expensive than the available standard shipping method will not be refunded.

The refund will be issued within 14 days of notification of withdrawal.

ProWorksite may withhold the refund until it has received the products or until the customer supplies evidence that the products have been dispatched, whichever occurs first.

The refund will be made using the same payment method used for the order, unless otherwise expressly agreed with the customer.

No administrative fees are charged for issuing the refund.

The rules concerning refunds within 14 days, the right to wait until the goods are returned and reimbursement of the standard delivery cost derive from European legislation on distance contracts.

7. PRODUCT EXCHANGES

Product exchanges are not automatic.

Where possible, the customer may request a replacement with another available item. Any price difference, shipping cost or other condition will be communicated before the exchange is processed.

Alternatively, the customer may return the product in accordance with the applicable terms and place a new order.

8. DEFECTIVE, NON-FUNCTIONING OR NON-CONFORMING PRODUCTS

If the product malfunctions, is defective, differs from its description or does not correspond to the product ordered, the customer must contact ProWorksite at Proworksite.info@gmail.com.

To enable faster handling, customers are advised to report the issue within 7 days of discovering it or receiving the product. This is an operational timeframe only and does not limit the legal guarantee or any other consumer rights.

The report should include:

• the order number;
• the product name;
• a detailed description of the problem;
• photographs or videos of the product;
• a photograph of the label or serial number;
• photographs of the packaging where the problem may be related to transport.

ProWorksite may request reasonable checks and provide instructions for return or technical support.

In the event of a lack of conformity, the consumer is entitled, in the circumstances and under the conditions provided by law, to repair or replacement free of charge.

Where repair or replacement is impossible, is not completed within a reasonable time or causes significant inconvenience, the consumer may be entitled to a price reduction or to terminate the contract and receive a refund.

For defective or non-conforming products, the necessary return, repair or replacement costs will not be charged to the consumer. Shipping costs are also normally included in the free handling of the defect.

9. DAMAGE OCCURRING DURING TRANSPORT

At the time of delivery, the customer is advised to check:

• the integrity of the packaging;
• for any impacts, openings or signs of tampering;
• the number of parcels;
• the visible condition of the product.

If visible damage is present, customers are advised to accept the parcel subject to a specific written reservation clearly indicating the type of irregularity found.

The customer is advised to report the damage to ProWorksite as soon as possible, preferably within 24 hours of delivery, and to attach photographs of the packaging, shipping label and product.

This timeframe is intended solely to facilitate checks with the carrier and does not limit the consumer’s statutory rights.

Where transport is arranged by ProWorksite, the seller remains liable for damage occurring until the product is physically delivered to the customer or to a third party designated by the customer.

10. LEGAL GUARANTEE FOR NEW PRODUCTS

New products sold to consumers are covered by the statutory guarantee of conformity provided by applicable law.

The statutory guarantee for new goods normally lasts for two years from delivery and covers original conformity defects that become apparent during that period.

The statutory guarantee does not cover problems caused after delivery by:

• improper use or use for a purpose other than the intended purpose;
• drops, impacts, water, dust or external agents incompatible with the product;
• failure to perform maintenance or incorrect maintenance;
• use of incompatible batteries, chargers or accessories;
• unauthorised modifications or repairs;
• normal wear and tear;
• damage caused by the customer or third parties.

The two-year statutory guarantee for new goods is confirmed by the official information issued by the Italian Ministry of Enterprises and Made in Italy.

11. USED OR REFURBISHED PRODUCTS

ProWorksite may sell used, refurbished or reconditioned products, or products that have previously been used.

The cosmetic condition, signs of use and known characteristics are indicated, as far as possible, on the product page or in the item description.

Cosmetic defects or characteristics specifically disclosed and accepted before purchase do not automatically constitute a lack of conformity.

For used or refurbished products purchased by consumers, the seller’s liability period may be reduced to no less than one year only where that reduction is clearly communicated and agreed with the customer at the time of purchase.

In the absence of an express agreement on a shorter period, the ordinary rules laid down by law apply.

For used goods, the seller and consumer may agree on a period shorter than the period applicable to new goods, but not shorter than one year.

12. ITEMS EXCLUDED FROM THE GUARANTEE

Without prejudice to the consumer’s mandatory rights, the following are not normally covered by the guarantee:

• normal wear and tear of tools, chucks, brushes, blades, discs, bits and consumable components;
• batteries that have deteriorated through normal use, the number of charging cycles or incorrect storage;
• damage caused by overloading, overheating or use contrary to instructions;
• damage caused by impacts, drops, liquids, fire or external events;
• products opened, modified or repaired by unauthorised parties;
• removal or alteration of the serial number;
• use of incompatible spare parts, batteries or chargers;
• defects or cosmetic marks disclosed in the description of a used or refurbished product.

These exclusions do not apply where the problem results from a lack of conformity that was already present at the time of delivery.

13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal may be excluded in the cases provided by law, including, where applicable:

• made-to-measure products;
• clearly personalised products;
• sealed software, digital content or licences that have been opened by the customer;
• products for which the law provides specific exclusions;
• services that have been fully performed after the consumer’s express consent and acknowledgement that the right of withdrawal would be lost.

Any applicable exclusion will be communicated to the customer before the purchase is concluded.

14. ORDERS CANCELLED BEFORE SHIPMENT

Customers wishing to cancel an order before shipment must contact ProWorksite immediately.

ProWorksite will make every reasonable effort to stop preparation of the order. Cancellation cannot be guaranteed once the product has been handed over to the carrier.

If the order has already been shipped, the customer may exercise the right of withdrawal in accordance with the terms set out in this policy.

15. BUSINESS CUSTOMERS AND PROFESSIONAL PURCHASES

The 14-day right of withdrawal applies to consumers, meaning natural persons purchasing for purposes unrelated to their business, trade, craft or professional activity.

For purchases made for professional or business purposes, returns due to a change of mind are not automatic and must be agreed in writing with ProWorksite in advance.

Defective products purchased by business customers are handled in accordance with applicable law, the terms of sale, any guarantee provided and the agreements entered into by the parties.

16. RETURN INSPECTION TIMES

After the returned parcel has been delivered, ProWorksite checks:

• that the product corresponds to the order;
• the condition of the product;
• that all accessories are present;
• the serial number;
• for any damage;
• operation, where necessary.

Checks are carried out within the time reasonably required, without affecting the refund deadlines established by law.

If the product received does not correspond to the item purchased or shows undisclosed alterations, ProWorksite will contact the customer before proceeding.

17. OPTIONAL WITHDRAWAL FORM

The customer may use the following wording:

To: ProWorksite, Strada di Santa Filomena 14, 05100 Terni (TR), Italy.

Email: Proworksite.info@gmail.com

I hereby give notice that I withdraw from the contract relating to the following product:

Product:

Order number:

Order date:

Delivery date:

First and last name:

Address:

Telephone:

Email:

Date:

The customer may also send a different notice, provided that it clearly expresses the intention to withdraw from the contract.

18. CONTACT DETAILS FOR RETURNS AND REFUNDS

For requests concerning returns, refunds, defective products or transport damage:

Email: Proworksite.info@gmail.com

Telephone: 351 921 8496

Returns address:

ProWorksite
Strada di Santa Filomena 14
05100 Terni (TR)
Italy

Before sending a defective or damaged product, customers are advised to wait for ProWorksite’s instructions so that the correct procedure and shipping method can be used.

19. FINAL PROVISIONS

This policy supplements ProWorksite’s general terms of sale.

Nothing on this page limits or excludes the mandatory rights granted to consumers under applicable law.

In the event of any conflict between this policy and a mandatory provision of law, the statutory provision prevails.

The terms applicable to each order are those communicated to the customer when the purchase is concluded.

ProWorksite may update this policy to reflect organisational, commercial or regulatory changes.